Known issues related to Promotion Center

Promotion banner previews

Promotion banner previews will not preview until the promotion is active and published.

Item-level promotions for items with options

In the case where items with options do not have a unique item code for each option, and an item-level promotion with a quantity restriction is set up, the quantity restriction will be applied to each option rather than the item. For example: an item-level promotion is set up for a t-shirt, with the maximum quantity that can be purchased with the promotion set at 1. There are three size options for the shirt - small, medium, and large - but each size option does not have its own unique item code. In this case, the promotion quantity restriction will be applied to each size, rather than to the item with any size selected - i.e., a customer could purchase 1 small t-shirt, 1 medium t-shirt, and 1 large t-shirt, each with the promotion applied.

Hitting the back button isn't taking you back to the promotion list

While you are editing a promotion, if you hit the back button, you are not taken back to your promotion list. As a work around use the Cancel button at the bottom of the page and you will be redirected back to your promotion list.

Illustration shown on design page is not an accurate depiction

The illustration shown on the design page for the Category Grid and Item page is not an accurate depiction of how promotion messaging will appear on your store. Currently there is no work around for this, our engineers are working on making this improvement.

Test orders not reflecting promotion

When placing a test order the shopping cart may not accurately reflect the promotion that has been applied, however when reviewing the test order in the Order Manager it will be applied. It will also reflect the promotion application in the Promotion Center, as a test order will count against the available uses.

New promotions not being reflected in the floating cart

New promotions or modified promotions are not being reflected in the floating cart unless the buyer updates the shopping cart contents.

Sort order is not maintained when rank is modified

When the rank is modified the sort order is not maintained. By default promotions will be ranked by the promotion status.

Products with item options may not display banner

If you have selected to include an item that has item options, the promotion badge will not appear if the main product code has not been included. Work around is to include the main or base product code in the item picker.

Product level promotions cannot be created on unpublished items

You will be unable to create a promotion or preview a promotion on items that have not been published.

Promotion banners for non-active promotions are showing in the Store Editor

If you pause a promotion that had banners created for product and item pages, these banners will continue to display in the Store Editor. While these banners will continue to display in the Store Editor, they will not remain active on your live site once a promotion has been made inactive.

Tax doesn't get recalculated properly in Order Manager

If you modify an order, in the Order Manager, that had a promotion applied, the tax does not get recalculated. To ensure that you are charging the correct amount for tax, you will need to manually recalculate the tax.

Preview for product page promotion doesn't take you to the correct product page

If you create a promotion that includes all items, and then design a product page promotion banner and try to preview it, you will not be taken to the correct product page. When you preview the product page promotion information, you will be redirected either to a Gift Certificate page or to an item that i s set to not be orderable.

Note: Category level promotions are not currently available in Promotions Center.

Known Issues related to Editor 3.0 templates