After you launch your store, and receive orders, managing them in the WooCommerce orders section will be a common place you visit. There are a variety of order statuses that will take place after a customer completes the checkout process. First, let's review the order statuses, which will indicate where the customer's purchase is in the order process.

Order statuses 

• Pending payment - Order received, no payment initiated. Awaiting payment (unpaid). 
• Failed - Payment failed or was declined (unpaid) or requires authentication (SCA). Note: This status may not show immediately and instead show as Pending until verified (e.g., PayPal). 
• Processing - Payment received (paid) - stock has been reduced; order is awaiting fulfillment.  Note: All products require processing, except those that are only virtual or downloadable. 
• Completed - Order fulfilled and complete – requires no further action. 
• On hold - Awaiting payment – stock is reduced, but you need to confirm payment. 
• Canceled - Canceled by an admin or the customer – stock is increased, and no further action is required. Note: This status does not refund the customer.
• Refunded - Refunded by an admin – no further action required. 
• Authentication required - Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements. 
• Draft - An order created by Admin manually.
• Checkout draft - Draft order created when customers start the checkout process with WooCommerce Blocks checkout block enabled. 

Jump to:

• View orders
• Preview an order
• Add an order
• Edit an order

View orders

1. Sign in to your WordPress dashboard.
2. Click Orders in the WooCommerce menu.
    
3. Orders are listed to view. Note: To show all available columns, click the Screen Options tab at the top-right. To process several orders at once, click the Bulk actions dropdown.
   

Preview an order

1. Sign in to your WordPress dashboard.
2. Click Orders in the WooCommerce menu.
    
3. Click the Eye icon.
    
4. A dialog will open to the order. Note: You can also process an order, mark it as completed, place it on hold, or edit it.
    

Add an order

1. Sign in to your WordPress dashboard.
2. Click Orders in the WooCommerce menu.
    
3. Click the Add order button. Note: You can also manually add an order from the order edit view - see the following section.
    
4. Add the order details such as Billing, Shipping, and Status. Note: If the customer has ordered before, select the name from the Customer dropdown.
    
5. Click the Add item(s) button. Note: If applicable, click the Apply Coupon button to add a coupon code to the order.
    
6. Add Product(s), Fee, Shipping, and Tax. and click the Save button. Note: If applicable, add Order notes.
    
7. Click the Create button.
    
8. Click the dropdown in Order actions to send the customer an email with the order payment information.
    

Edit an order

1. Sign in to your WordPress dashboard.
2. Click Orders in the WooCommerce menu.
    
3. Click either the Order number, Date, Status, or Billing link to edit an order, or click the Add order button to manually add a new order. Note: You can also quickly process an order by selecting one of the icons in the Actions column.
   
4. The details view opens to edit the order. From this view, you can do the following: 
• • View/edit the order status
  • View/edit the billing address
  • View/edit the shipping address
  • Update/Save the order or Move to Trash
  • Update the order actions 
    • Resend new order notification
    • Email order details to the customer
    • Regenerate download permissions
  • View/delete order notes
  • View item(s) ordered - Note: The order can be refunded, but order items cannot be edited unless the order status is “Pending payment,” or “On hold.” 
  • View shipping 
  • View order charges (Subtotal, Shipping, Tax, Total)
  • Add items to order
  • Apply a coupon
  • Refund the order
  • Recalculate the order charges
     
5. Click the Update button to save changes.
    

Note: The order edit view may vary depending on the WooCommerce features and settings enabled and extensions/plugins that are installed. 

For more information, visit the WooCommerce Help Page to:

• View/edit a single order
• Add a custom field
• Learn about order notes
• Remove customer personal data
• Review troubleshooting