| Error Message Displayed to End Customer | Description | What triggered the error? | How to resolve the error |
| Error: Data not available (100) | Internal Error | | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: Data not available (101) | This account is not recognized. | Turbify does not recognize this account. | Upgrade this account to Merchant Solutions. |
| Error: Data not available (103) | The specified item ID cannot be found. | An incorrect item ID was specified.
The catalog has not been published. | Correct the item ID.
Publish the catalog. |
| Error: Data not available (104) | The specified field cannot be found. | An incorrect field was specified.
The catalog has not been published. | Use the correct field.
Publish the catalog. |
| Error: Data not available (105) | The specified format is not a recognized format. | A format other than text or html was specified. | Do not specify the format so the default text format is used.
Visit the Syntax Guide for more information. |
| Error: System Unavailable (000) | Internal error. | There is a connection problem. Turbify servers are temporarily unable to establish communication. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (001) | No access to the store. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (002) | Internal error. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (003) | There's a connection problem. Data is temporarily not available. | There is a connection problem between Web Hosting and Store. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (004) | Internal error. The domain name is not a recognized domain name. | The domain name is not recognized as a domain associated with a Merchant Solutions account. | Please confirm that this domain is associated with a Merchant Solutions account. If it is, please contact Merchant Solutions customer support for further investigation. |
| Error: System Unavailable (005) | Internal error. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
