The statistics tools available with Merchant Solutions can provide you with insights into how well your store is performing. You can view your Store statistics by signing in to the Store Manager and clicking the links in the column labeled Statistics. Statistics are updated once a day, starting at 1 am (PST) and typically take 6-8 hours to complete (though longer during peak seasons).  

Here, in order, is what you can do with each of the statistics tools:

• Page Views

• Sales

• References

• Searches

• Graphs

• Click Trails

• Reports

• Repeats

Page Views

This tool shows page views and income generated for each page of your site. Initially it will show the most popular pages, sorted by number of page views, for the last year.

In each line, a thumbnail graph shows the trend over that period for each page. You can use these graphs to alert you when individual pages in your site become stale.

If you scroll down to the bottom of the page, you'll see that you can change the time period and how the data is sorted. So if you want to see what pages in your site are selling the most, change the Sort criterion to By Revenue, and click Show.

Sales

The Sales report answers questions like, Which products are selling the most or generating the most revenue? Which products appear in the greatest number of orders? To find out, click Sales in the Statistics section of Store Manager's front page to analyze your site performance for Count of Items Sold, Count of Orders, and Revenue.

References

The References tool shows you what sites your visitors came from, and how much money people coming from each place spent. Initially you'll see the entries sorted by visitors for the last year, with thumbnail graphs of the trend over time for each referrer.

As with Page View statistics, you can change the time period and sort criteria at the bottom of the page.

For many sites, including search engines, you'll see a Details link at the end of the line. If you click on that, you'll see detailed data for visitors from that site.

For search engines, you should see the actual search keywords used by your visitors, and how much money was spent by visitors using each keyword. If you want to see which keywords generated the most sales, scroll down to the bottom of the page and change the Sort criterion to By Revenue.

For keywords associated with orders, the number in the Orders column is a link to the orders placed by the customers who searched for that keyword.

On average, you'll get referrer data for about half your visitors, which is usually enough to be statistically significant.

Searches

The Searches tool shows you terms for which visitors to your site have searched. This not only helps you to understand your customers, but also shows where your site can be improved. When visitors do searches, it often means either that your site is missing something they expect, or that some part of your site is too hard to find.

Graphs

The Graphs tool will generate graphs of overall trends in your site, for a number of measures and a range of time periods. Initially it will show you page views for the last year (or the life of your site, if shorter), but the options at the bottom of the page will let you choose a number of statistics to view.

The most important are page views and income. Two other important measures: income per page view, because an increase there shows that visitors are increasingly confident about ordering from you; and page views per visit, because a decrease there means that your site is getting stale.

You can also get to the Graphs tool by clicking on any of the thumbnail graphs that appear, for example, in the Page Views statistics.

The graphs are gifs, and so can be saved to your local disk and incorporated into e.g. MS Word documents.

Click Trails

Click Trails were deprecated in May 2023. Merchants needing visitor detail at this level can use services such as Hotjar to collect detailed clickthrough data.

Reports

The Reports tool generates a table summarizing trends in your site. You can export this data directly to desktop spreadsheets like Excel by clicking on the link at the bottom of the table.

Repeats

The link labeled Repeats leads to the Repeat Customer Detector (RCD). This tool groups orders that were probably placed by the same person and lists them by number of orders.

The RCD matches orders by looking at the name, credit card number, and email address. So it enables you to recognize repeat customers without requiring them to register. It's also useful in detecting fraud orders. Note: For more detailed site statistics, consider enabling Google Analytics.