When you run into trouble completing your purchase on a store hosted by Turbify, the issue is usually related to your web browser. Here are a few things to check before you retry your transaction.
Is JavaScript enabled?
Our cart uses JavaScript for payment method validation; If we can't validate your payment method, we can't put the transaction through. Please make sure that JavaScript is enabled in your web browser. If you're not sure how to do so, please consult your browser's help files.
Are cookies enabled?
Cookies are small files that websites use to temporarily store information on your computer. Our store uses cookies to keep track of the items you've added to your shopping cart; if you go to check out only to find that your cart is empty, chances are that cookies aren't enabled in your browser. Please turn them on and try your purchase again.
Are you using a compatible browser?
Our store platform is compatible with the current versions of the major modern browsers, such as Chrome, Firefox, Safari, and Edge. If you're still having trouble completing your order, you may wish to upgrade your existing browser to the latest version, or try another browser entirely.
These are the minimum desktop browser versions that we've tested and confirmed to work with our stores' checkout. This list is current as of December 2016.
Windows
- Windows XP: Chrome v26 | Firefox v4
- Windows 7: Chrome v26 | Firefox v6
- Windows 8.0: Chrome v26 | Edge v13 | Firefox v6
- Windows 8.1: Chrome v26 | Edge v13 | Firefox v6
- Windows 10: Chrome v26 | Edge v13 | Firefox v6
MacOS
- MacOS X 10.9: Chrome v21 | Firefox v4 | Safari v7
- MacOS X 10.10: Chrome v27 | Firefox v5 | Safari v8
- MacOS X 10.11: Chrome v27 | Firefox v6 | Safari v9
