Important: Transport Layer Security (TLS) is a protocol used by applications to communicate securely across a network. In order to better protect your data and that of your users, as of March 1, 2018, Turbify no longer support TLS 1.0 encryption. After that date, we will support only TLS version 1.2. Older versions of mail clients may no longer work, so please contact your software provider if you run into issues.
Please note that to send and receive your business email using POP or IMAP, you must create an app password. Learn more.
Having some trouble with your business email? Here are some actions that you can take that may get you up and running again.
-
Check your password
Double-check your password by visiting https://mail.turbify.com/login and signing in with your business email address and password. If you're able to sign in, you know your password is not the issue. If you can't sign in, click the Forgot your password? link to reset your password. Learn how.
/msdyn_blobfile/$value)
Important: If you're getting frequent password prompts in a POP client or mobile device, follow these troubleshooting steps. -
Check your app settings
If you're accessing business email using an app like Outlook, Thunderbird, or on your mobile device, you should also double-check that your apps have the correct server settings. Owners and Administrators can find these in the Email Control Panel under Options. Business email users can find them here.
/msdyn_blobfile/$value)
-
Check your account settings
When using an app like Outlook, Thunderbird, or your mobile device, you will need to create an app password. App passwords are required when using your business email through third-party apps. They allow your non-browser email applications to access your account safely and securely. Learn more about app passwords.
Note: The Yahoo Mail app gives you access to both your Yahoo Mail and your business email, and doesn't require an app password or additional setup. Learn more about the Yahoo Mail app.
Note: If the above troubleshooting steps don't work out, please ask your Administrator to get in touch with us for additional assistance via the Contact Customer Care button found on the bottom of pages like this one.
See Also:
