In order to be able to reset your business email password, you'll need to first create your business email profile. Learn how. If you haven't created your business email profile but need to reset your business email password, contact the account owner or an administrator so they can reset it via the Email Control Panel. For the security of the account, support cannot help reset a business email user's password.

Note: Your new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.

Important: If you access your business email on a mobile device and/or POP client, you will also need to generate a new app password after changing the business email password. You will then add the new app password to the mobile device and/or POP client's password fields. Changing your business email password does not invalidate previously created app passwords.

Jump to:

• If you remember your business email password
• If you forgot your business email password
• Change a business email user's password

You can change your password if you know it, or reset it if you don't.

If you remember your business email password

1. Sign in to your business email account.
2. Mouse over your name on the top right. You may be asked to sign in again.
   
3. Click the Manage Accounts button.
   
4. Click the Account info link.
   
5. On the top-left under Account security, click the Change Password link.
   
6. Enter your current password and new password in the appropriate fields, then click the Confirm button. Note: The new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.
   

If you forgot your business email password

1. Go to your business email sign in screen.
2. Click the Forgot your password? link.
   
3. Enter your business email address then click the Reset Password button.
   
4. Choose how you wish to receive the password reset verification code by clicking the respective radio button, then click the Send button.
   
   • By phone - An SMS will be sent to the mobile number on the business email profile
     1. Check your mobile phone for the verification code.
     2. Enter the code into the Verification Code field, then click the Reset password button.
        
     3. Enter and confirm your new password, then click the Reset Password button. Note: The new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.
        
     4. Sign in with your business email address and new password.
        
   • By email - An email will be sent to the alternate email address on the business email profile
     1. Sign in to your alternate email address.
     2. Look for the password reset email.
     3. Copy the code shown in the email.
        
     4. Enter the code into the Verification Code field, then click the Reset password button.
        
     5. Enter and confirm your new password, then click the Reset Password button. Note: The new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.
        
     6. Sign in with your business email address and new password.
        

Account owners and administrators can change a user's password via the Email Control Panel.

Change a business email user's password

1. Sign in to your Email Control Panel.
2. Locate the user then click the Reset password icon.
   
3. In the One-time password dialog, you will see the user's email address, one-time password, and login URL. Choose how you wish to inform the user:
   • Send Invite - Send a password reset email.
     1. Click the Send Invite link.
        
     2. Enter any email address the user currently has access to (not the business email address), then click the Send button.
        
     3. In the confirmation dialog, click the Close button.
        
        Note: We'll send an email to the email address that was entered in the Send Invitation dialog. The user will click the sign in to business email button and sign in with their business email address and temporary password. The user will then be prompted to create a new password; we recommend that they follow our password best practices. Note: The user's new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.
   • Print - Print the One-time password info or download as a PDF then click the Close button.
     
     Note: The user will go to the login URL and enter their business email address and password. The user will then be prompted to create a new password; we recommend that they follow our password best practices. Note: The user's new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.

For account owners and administrators who wish to change their own password in the Email Control Panel:

1. Click the Show password link.
   
2. Click the Copy icon to copy the temporary password to your clipboard.
   
3. Click the Close button when ready.
   

Once you copy the temporary password, sign in with your business email address and temporary password. You will then be prompted to create a new password; we recommend that you follow our password best practices. Note: Your new password must be between 8 - 20 characters and include an uppercase letter, lowercase letter, number, special character, and no repeated characters.

Important note for Owners and Administrators:

Your business email address and password may be different than your Turbify login ID and password. To access your mailbox, make sure you are signing in to your business email account with the correct login information. Your business email sign in page will always be labeled as such and can be accessed at https://mail.turbify.com.

Your business email sign in page:

Your Turbify sign in page:

See Also:

• Access and create your business email profile
• Create an app password
• Access your business email using POP or IMAP
• Replace an app password in your third-party app
• Business email Index