All listings in the Knowledge Network have a designated status in the Localworks platform. This Help Page explains what an unavailable status means, how to view unavailable listings, and provides more information to resolve unavailable issues. For information on other statuses, see Listing statuses in Localworks.
If a listing status is Unavailable, it means that your data is not being synced to a specific publisher site. Listings may be unavailable for a variety of reasons. Some may be fixed by you, while others may need to be resolved by support. And some are unavailable due to publisher limitations where there is no action to take. See below for more information on the categories of unavailable listings.
Unavailable listings
Actionable by you:
These can be fixed within the platform. These listings might be unavailable because you haven't filled out a certain field that is required by a publisher, or because you have not linked an account.
To view actionable issues, click Listings in the top navigation bar, then click on the Locations sub-tab. Next, click on the Advanced Filter button, select Actionable as the filter, and set it to Yes.
Actionable by customer support:
These unavailable listings need to be fixed by customer support. These are usually related to publisher issues, like problems matching to a listing, or duplicate listings.
To get more information and resolve these types of unavailable listings, visit the section below for specific unavailable reason types.
Unactionable:
There is a subset of unavailable reasons that are unactionable. This is usually the result of a publisher limitation where your business type is not supported by the site (e.g., the publisher does not provide listings for service-area businesses, certain categories, etc.).
Unavailable Warnings
- Sometimes you may also see a Needs Attention icon next to a Live listing. This means that data from one field, or a subset of fields, may not be syncing to the listing, but the rest of the content is being published to that site. This may occur because data in a field may not meet the publisher’s requirements, or because the field may be locked.
- This warning differs from other unavailable reasons because we are syncing some data, whereas when listings are marked the Unavailable status, we may not be able to sync any data to that listing.
- To view specific information about the issue, click on the question mark icon next to the Needs Attention alert. You may be able to click Verify Data to update the specific field. You can also click View Listing to confirm if there is a discrepancy, and reach out to customer support if needed.
View unavailable listings
- Sign in to your Localworks dashboard.
- Click Listings in the top navigation bar.
- Click on the Locations or Events sub-tab.
- Click Unavailable in the left sidebar.
- To view specific information about why a listing is unavailable listing click on the question mark icon next to the Needs Attention alert.
Unavailable reason types
- Data Issue
- There is an issue with the data you have stored in the Content section. Data issues are almost always actionable by you and commonly solved by updating your information.
- To take action to update the data, click on the question mark icon to determine which field is causing the issue, then click on the Verify Data button. This will take you to the Content section for the desired entity so you can verify and update the information.
- Duplicate Listing
- The publisher has determined there is already a similar listing on their site.
- To learn more about this, reach out to customer support.
- Existing Relationship
- This indicates that you already have a paid relationship with the publisher directly.
- To learn more about this, reach out to customer support.
- Linked Account Issue
- Some publishers require you to link an account in order to sync with Localworks. Linked account issues are actionable by you.
- To link an account for a specific listing, click on the Verify Linked Account button next to the desired listing.
- Matching Issue
- We were unable to match to a listing on the publisher site, or the listing has already been suppressed.
- To learn more about this, reach out to customer support.
- Pending Review
- The listing is pending review before updates can be made.
- Most of the time there is no action to be taken in these instances, and the review time can vary by publisher.
- To learn more about this, reach out to customer support.
- Publisher Error
- There was an issue syncing to the publisher's database. Sometimes, this error may also appear on Live listings, as the issue only affects one data field, so we will continue to sync the fields that are not affected.
- To learn more about this, reach out to customer support.
- Publisher Limitation
- The listing is unavailable due to a limitation on the publisher’s end where they do not support the type of business on their site. For example, some publishers do not support service-area businesses, or may not list businesses with certain categories.
- In most instances, there is no action that needs to be taken on these listings and they can remain unavailable.
- To learn more about this, reach out to customer support.
- Suspended Listing
- The listing has been suspended, or marked as closed, on a publisher site.
- To learn more about the specific issue, click on the question mark icon next to the Needs Attention alert and follow the instructions in the unavailable reason or reach out to customer support.
- Verification
- This indicates that the listing is pending verification from the publisher.
- To verify your Google My Business listing, click on the Verify Listing button to the right of the listing.
- To verify your Yelp listing, make sure that your website field is filled in in the Content section, and that your business falls with the Yelp Eligibility Guidelines.
If you are trying to resolve an unavailable reason, and have taken all the necessary steps, but the listing is still unavailable, you can click on the Force Sync button next to the desired listing. This will help you refresh your data on the listing. For more information, see Force sync listing information.
